Dear Ms Tyerman, Mr Moore, Mr Farquharson,

On Saturday 4th September 2004 at about 10.30 am. I had just finished using the library computer for internet access, and decided to make enquiries at the Internet Exchange office about their Microsoft Front Page course.

I am well known to Ms Ann Cecile at Internet Exchange as I have already undertaken two of Internet Exchange's courses, the first being Microsoft Access, and the second being the Computer Networking course.

I am also an almost daily early morning user, of the Library's internet computers.

I explained to Ms Ann Cecile that I wished to take a look at the Front Page course as I already use Dreamweaver extensively and wanted to make a comparison with a view to perhaps changing over to Front Page. Ms Ann Cecile explained that the course was not very comprehensive being just 8 hours long, and that Dreamweaver was a far better product anyway.

Ms Ann Cecile's lack of "Salesmanship" almost left me speechless.

I persevered with my enquiry and eventually Ms Ann Cecile placed me in font of a computer with details of the Front Page course. This proved to be very informative and interesting, and I would be very surprised indeed if the course was only 8 hours in duration. I decided that I wished to take the course.

Just as I was going to speak with Ms Ann Cecile, another customer with an appointment came along. Ms Ann Cecile said that this interview would take at least an hour, and due to pressure of work, lack of staff, and the large amount of paperwork involved she would not be able to interview me for the course until the following week.

I asked what was wrong with interviewing me later that afternoon? Ms Ann Cecile replied that she had huge amounts of paperwork to deal with in the afternoon. I said OK, then let me come back at 12.00 noon, which I did.

Upon my arrival at 12.00 noon, Ms Ann Cecile stated that the earliest that she could interview me for the course was September 23rd !
I pointed out that the Internet Exchange computers were almost unused, with no customers in sight. I asked, how can it be possible that you are so swamped with paperwork when there are no customers in sight?

Ms Ann Cecile made the excuse again of lots of paperwork and lack of "Trained" staff? While we were having this conversation, with me becoming more incredulous by the second, Ms Ann Cecile opened her electronic diary on the computer to prove to me how busy she was.

I asked her to open/view some alternative earlier dates for my interview. It was just one blank day after another.

She must have known this before she opened the diary in front of me.

I was becoming increasingly frustrated with her very obvious, deliberately obstructive attitude towards me.
Ms Ann Cecile said that she was going to put my name in her little book of naughty people.

We eventually settled on September 13th 2004 as my interview date for the Front Page course. I believe that an earlier date could have been found, but I wanted to get out of the building before I exploded.

Ms Ann Cecile's attitude towards me is almost certainly politically motivated.
Ms Ann Cecile wanted me to explode.

To give weight to that opinion I have provided two links to my website.
Please view these links as they have great relevance to the contents of this letter.

When you have more time, take a look at my CV.
Click on the button at the bottom of my opening page www.seanbryson.com
My CV gives even greater credence to my conclusions stated above.

You do not need to be an Einstein, or some sort of paranoid conspiracy freak to see a recurring pattern here. Quite the opposite, you have to view this information with a bag over your head NOT to see it.

With just one exception (Years ago, and a similar situation) The staff at the Ladbroke Grove Library, have always been courteous efficient and professional in their dealings with me.

The attitude of Internet Exchange employee, Ms Ann Cecile, sticks out like ten sore thumbs in comparison.

I do not consider the contents of this letter to be confidential.

Yours Sincerely

My reference: CM                        Your reference                           Please ask for: Chris Moore


Dear Mr. Bryson,

I acknowledge receipt of your letter of 6th September 2004. At present I am awaiting a response from Internet Exchange before we can pursue this matter. Karen Tyerman is on leave at present but your letter has been forwarded to her.

Yours Sincerely

Chris Moore - Library Manager

I.E Training Centres Ltd Power Road Studios Studio G.09 114 Power Road London W4 5py United Kingdom

08 September 2004  

Ref. CCS - 339  

Dear Mr Bryson

Thank you for your e-mail dated 7th September 2004

We have noted your feedback on sales and appointment bookings at Internet Exchange and these will be discussed with all staff members concerned and incorporated into our on-going staff training schedules.

It is company policy that all enrolment appointments are booked in advance to allow the necessary paperwork to be gathered and for the correct information on eligibility, course offers and learndirect policies be communicated effectively. It should also be noted that the staff at Internet Exchange North Kensington have been directed by their Head Office to put aside times in their day to commit to administration duties and it was unfortunate that we could make an exception and accommodate you on the day of your initial enquiry.

I have spoken to all members of staff at the library and it is felt by Internet Exchange that you *behaved in a manner which did not recognise the respect and dignity we require from both staff and visitors to the centre. We believe your ?? aggressive manner ?? is not conducive to a healthy working relationship with Internet Exchange and our current learners.

We therefore feel obliged to cancel your appointment made for Monday 13th September 2004, and decline enrolling you on our training programes. Should you wish to find alternative training centres you can contact the London Central Hub on 0208 918 7170.

If you require any further clarification then please feel free to contact me at any time, either by phone or by email on dean.ashton@internet-exchange.co.uk

Yours sincerely

Dean Ashton
Training Administration Officer

T 0208 742 4000 F 0208 742 7541 W www.internet-exchange.co.uk
Registered in England and Wales No 4797189

*( PIFFLE !! )

22 November 2004
Our ref: CRN 242749

Mr Sean Bryson
48 Tavistock Road
London
W11 1AW

Dear Mr Bryson

Thank you for your letter of 8 November. We have now investigated the complaint outlined in this correspondence.

I understand from Internet Exchange that they have noted the issues you raised about sales and appointment bookings and will be acting on your feedback.

However, I am also aware that their own investigation has revealed that *"you behaved in a manner which did not recognise the respect and dignity we require from both staff and visitors to the centre" and that they are no longer willing to enrol you on training programmes at the Internet Exchange.

I would suggest that you contact the learndirect helpline or consult the learndirect website at www.learndirect.co.uk if you wish to find an alternative centre near to your home.

Yours Sincerely

Phil Wade
Executive Director - Marketing & Customer Relations

Positive About Disabled People - Investors In People
Registered in England No 3980770 Registered Office: Dearing House, 1 Young Street, Sheffield S1 4UP


* ( PIFFLE !! )